FAMILY-OWNED FOR OVER 15 YEARS.3 Greater Houston locations Nationwide 2-year / 24,000-mile warranty

ABOUT PAC AUTOMOTIVE

Family-owned for over 15 years.

A family business in automotive repair, serving Spring, Pasadena and Greater Houston through three PAC locations.

The owner of PAC Automotive’s Spring shop holding a diagnostic tablet beside an open vehicle hood — The owner of PAC Automotive’s Spring shop on FM 2920.

THE FAMILY BEHIND PAC

From a father’s example to a son’s own shop.

PAC Automotive has been a family business for over 15 years. A father’s years in automotive repair inspired his son to open a shop of his own, carrying the family’s work into another generation.

Today, the son owns our Spring shop on FM 2920. His father owns our Curtis Avenue shop in Pasadena. Our Richey Street location also serves Pasadena, giving drivers three PAC shops to choose from.

What that means for your visit.

We look for the cause of the problem, explain what we find and help you understand the recommendation. Your approval comes before repairs begin.

Start with what you notice, even if you do not know the part name. When a concern occurs, what changed and what has already been repaired can all help frame the inspection. Ask which findings explain the concern and which recommendations address separate maintenance needs.

Built for the long relationship.

Honest recommendations, clear communication and careful workmanship are how we approach your vehicle today—and the maintenance it will need down the road.

Meet your PAC location

HOW YOUR VISIT WORKS

Clear steps from arrival to the road.

Choose your shop

Start with the PAC location that works for you.

Tell us what’s happening

Request an appointment and describe your vehicle’s needs.

Inspect & diagnose

We evaluate the concern before recommending a repair.

Review the findings

Clear recommendations help you make an informed decision.

Approve the work

Repairs begin after you approve the proposed work.

Repair & quality check

The team completes the repair and checks the work.

Get back on the road

Confirm eligible warranty coverage with your shop.

UNDERSTAND THE RECOMMENDATION

A repair decision should come with an explanation.

Before authorizing an evaluation, discuss its scope and any diagnostic charge. A diagnostic result, a maintenance interval and a worn component answer different questions. Ask your advisor what was found, why the proposed work is recommended and what additional information is needed if the cause is still uncertain.

Review the estimate for the proposed parts and labor, the work included and any next steps that depend on further inspection. Discuss how additional findings will be communicated and approved. Confirm the expected schedule with the shop handling the vehicle; a requested visit time is not a promise that every repair will be completed that day.

Understand your service options

PLAN BEYOND TODAY’S REPAIR

Make the next maintenance decision easier.

Keep the invoice, inspection notes and available service records with the vehicle’s history. At your next visit, share the mileage, any changes in use and any symptoms that have appeared since the previous work. Maintenance intervals should follow the vehicle’s requirements and operating conditions, rather than a single schedule applied to every car or truck.

PAC’s nationwide 2-year/24,000-mile warranty is part of the repair conversation. Ask which work is eligible and request the written coverage and claim instructions. If you have a concern after a repair, contact the shop that handled it with the invoice and a description of what changed.

Review warranty questions

BEFORE YOU VISIT

A few useful answers.

What is the family story behind PAC Automotive?+

PAC has been a family business for over 15 years. A father’s work in automotive repair inspired his son to open his own shop. Today, the father owns the Curtis Avenue location in Pasadena and the son owns the Spring shop on FM 2920. PAC also serves Pasadena from Richey Street.

Do I need to diagnose the problem before contacting PAC?+

No. Describe what you hear, feel or see and when it happens. Vehicle year, make, model, mileage and recent service history are useful. The team can discuss the appropriate next step; identifying the cause and preparing a repair estimate may require an inspection.

Which PAC location should I contact about an existing repair?+

Contact the shop that inspected or repaired your vehicle, using its own phone number and address. Spring, Richey Street and Curtis Avenue have separate location pages. Have your invoice or estimate available so the team can understand the work and your question.

LET’S GET YOU MOVING

Choose your PAC Automotive location.

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